Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) are a binding agreement between you and Revive Pet Health (“Revive,” “we,” “us”). By accessing this website, submitting an intake form, booking a consultation, or purchasing a subscription, you agree to these Terms and to our Privacy Policy and Medical Disclaimer. If you do not agree, do not use the services.

2. Who may use the services

You must be at least 18 years old, be the owner of the animal or otherwise authorized to make medical decisions for it, and be located in the United States in a jurisdiction where we are able to provide services. You are responsible for the accuracy of the information you provide and for all activity under your account.

3. What we provide

Revive facilitates veterinary telehealth consultations with licensed veterinarians and, where clinically appropriate and legally permitted, the dispensing of compounded peptide preparations through a licensed compounding pharmacy against a patient-specific prescription.

We are not your animal’s primary veterinary practice. We do not provide emergency, urgent, or general veterinary care, and we do not perform physical examinations, diagnostics, imaging, or laboratory testing. You are responsible for maintaining your animal’s routine veterinary care with your own veterinarian.

Telehealth has limits. A remote consultation does not include the physical examination and in-person diagnostics available in a clinic, and it may therefore be less complete than an in-person visit. You accept that limitation when you use the services.

4. The veterinary relationship

Consultations are provided by veterinarians licensed in the jurisdiction where you are located. Whether a veterinarian-client-patient relationship may be established, and by what means, is governed by the law of that jurisdiction and may require an in-person examination.

Our veterinarians exercise independent professional judgment. A consultation does not guarantee that any protocol or prescription will be issued. A veterinarian may determine that peptide therapy is not appropriate for your animal, or that a diagnostic workup should occur first.

5. Your responsibilities

You agree to provide complete and accurate information about your animal, including all medications, supplements, diagnoses, and medical history, and specifically including any history of cancer. You agree to follow any protocol as prescribed, to report adverse effects promptly, and not to alter doses without veterinary direction.

Incomplete or inaccurate information may result in a protocol that is unsafe for your animal.

6. Fees, subscriptions, and cancellation

Consultation fee. The veterinary onboarding consultation is charged at the price displayed at the time of booking. If the veterinarian determines that peptide therapy is not appropriate for your animal, this fee is refunded in full.

Subscriptions. Protocols are sold as monthly subscriptions or as prepaid multi-month plans. Billing begins only after your consultation, once you have reviewed and approved the recommended protocol.

Auto-renewal. Monthly subscriptions renew automatically each month on the same date. Prepaid plans do not automatically re-bill as a lump sum; at the end of a prepaid period, service continues on a month-to-month basis at the then-current monthly rate unless you cancel. You authorize us to charge your payment method on a recurring basis until you cancel.

Cancellation. You may cancel at any time through your account. Cancellation of a monthly subscription takes effect at the end of the current billing period.

Refunds. Because compounded preparations are prepared for a specific patient, they cannot be returned or resold, and product that has shipped is non-refundable. If you cancel a prepaid plan, we will refund the full months remaining that have not been shipped. If a shipment arrives damaged or incorrect, or does not arrive, contact us and we will replace it or refund it.

Price changes. We will provide at least 30 days’ notice before any price change affecting an active subscription.

Taxes. Prices exclude any applicable sales or use tax, which will be added where required.

7. Prescriptions and dispensing

Prescriptions are issued at the professional discretion of the treating veterinarian in accordance with applicable federal and state law and FDA guidance on compounding animal drugs from bulk drug substances. Compounded preparations dispensed through the services are not FDA-approved animal drugs. See our Medical Disclaimer.

Medications are dispensed by a licensed pharmacy, which is solely responsible for the preparation, labeling, and shipment of those medications.

8. Acceptable use

You agree not to: use the services for any unlawful purpose; misrepresent your identity or your animal’s condition; resell, redistribute, or administer any prescribed preparation to an animal other than the patient for whom it was prescribed; attempt to gain unauthorized access to our systems; scrape, copy, or reproduce site content for commercial purposes; or interfere with the operation of the services.

9. Intellectual property

All content on this site, including text, design, graphics, and logos, is owned by Revive or its licensors and is protected by intellectual property law. We grant you a limited, revocable, non-transferable license to access the site for personal, non-commercial use.

10. Third-party links

The site may link to third-party websites and resources. We do not control them, do not endorse them, and are not responsible for their content, products, or practices.

11. Suspension and termination

We may suspend or terminate your access to the services at any time, with or without notice, if you violate these Terms, if we are unable to verify information you have provided, or if we determine that continued service is not clinically or legally appropriate. You may stop using the services at any time.

12. Disclaimer of warranties

THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PROTOCOL WILL PRODUCE ANY PARTICULAR RESULT. INDIVIDUAL RESPONSES VARY AND SOME ANIMALS DO NOT RESPOND.

Nothing in this section limits any warranty that cannot be disclaimed under applicable law, and nothing in these Terms limits liability for professional negligence in the provision of veterinary services.

13. Indemnification

You agree to indemnify and hold harmless Revive, its affiliates, and its personnel from any claim, loss, or expense (including reasonable attorneys’ fees) arising out of your use of the services, your breach of these Terms, or information you provided that was incomplete or inaccurate.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIVE AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

These limitations apply regardless of the theory of liability and are a fundamental basis of the agreement between us. Some jurisdictions do not allow certain limitations, in which case the limitation applies to the fullest extent permitted.

15. Dispute resolution and arbitration

Please read this section carefully. It affects your legal rights.

Informal resolution first. Before starting any formal proceeding, you agree to contact us and attempt to resolve the dispute informally for at least 45 days.

Binding arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, governed by the Federal Arbitration Act. Arbitration will take place in Florida or, at your election, remotely or in the county where you reside.

Class action waiver. YOU AND REVIVE EACH AGREE THAT ANY PROCEEDING WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.

Your right to opt out. You may opt out of this arbitration agreement by sending written notice to the contact address below within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief for intellectual property infringement.

16. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. For any dispute not subject to arbitration, the exclusive venue is the state and federal courts located in Florida.

17. Changes to these Terms

We may update these Terms and will post the revised version here with an updated date. Changes take effect when posted. Material changes affecting active subscriptions will be communicated directly, and your continued use after the effective date constitutes acceptance.

18. General

If any provision is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and Medical Disclaimer, are the entire agreement between us regarding the services.

19. Contact

Questions about these Terms, and any arbitration opt-out notice, can be directed to the contact information on our contact page.